Refund policy

Last updated: October 5, 2026

We want you to love everything you order from Hause of Nu Beauty. If something isn't right, here is how returns and refunds work.

Returns

You have 30 days after receiving your order to request a return.

To be eligible, your item must be unopened, unused and in its original sealed packaging, with your receipt or proof of purchase. Because fragrance and lip products are personal-care items, we can't accept returns of anything that has been opened or used.

To start a return, contact us. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away so we can make it right.

Exceptions

Sale items and gift cards can't be returned. If you have a question about your item, reach out before sending anything back.

Pre-orders

You can cancel a pre-order for a full refund any time before it ships. Once it has shipped, the return terms above apply.

Exchanges

The fastest way to get a different shade or product is to return the item you have and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.

If more than 15 business days have passed since your return was approved and you still don't see your refund, please contact us.